STRAIGHT TALKING is an engaging webinar series rich with group discussion and real-time practice.
This series involves lessons in mastering essential and difficult conversations, skills including:
- Spotting the opportunities to build trust and ultimately, culture.
- Examining your own frames around conflict and managing it.
- Stay in dialogue when you’re triggered - be prepared to not take it personally.
- Having a Plan A, B and C.
- Take steps to build psychological safety.
- Build questioning and listening skills.
- Statements and sentence stems to support effective communication.
Challenges
One of the most difficult challenges we face at all levels of leadership is how to plan, enter and engage in difficult conversations. Conversations play a critical role in creating a culture of accountability and professional dialogue.
Individual and organisational success are largely determined by how quickly, skillfully and effectively we speak up when it matters most.
At the heart of healthy and high-performance organisational culture are people willing and able to hold necessary conversations.
Solutions
A Straight Talk is a discussion between two or more people where there is misalignment, a different way of thinking about an issue and where there is impact on others if it remains unresolved.
During this series, we will look at how to:
- Identify problems contributing to poor results and broken relationships.
- Consider others’ perspectives + speak honestly and respectfully.
- Spot warning signs that indicate dialogue and safety are at risk.
- Find common ground.
- Defuse and address when people clam up or blow up.
- Turn professional conversations into plans of action that lead to results.
Engaging in challenging conversations demonstrates a commitment to transparency and signals that leaders value their team's perspectives. This fosters trust, encourages open dialogue, and strengthens professional relationships.
Use our approach to uncover root issues, clarify expectations, and address misunderstandings, empowering teams to work together with greater alignment and confidence.
SUGGESTED ASSOCIATED PROGRAMS AND ASSESSMENTS:
Individual coaching sessions to follow this program are highly beneficial and recommended. Our coaches boost leader’s confidence with confidential support to prepare for individual conversations and broadly build trust and psychological safety with their teams.
Benefits
- Engagement
Learn protocols for raising concerns in a safe manner increases shared accountability and reduces staff turnover.
- Teamwork
Increase the likelihood of team members addressing problems and resolving issues with colleagues.
- Productivity
Replicate organisations that have experienced 93% improvement in meeting productivity metrics.
