ACEL membership is valid for the selected term from the join date. 12, 24 and 36 months’ membership options are available for Associate Membership and Retired/Student Membership. Institutional Membership is valid for 12 months from the join date.

ACEL membership enables you to access all ACEL’s member benefits including access to publications & research, member rates to ACEL’s events, programs and bookshop.

Payment Terms

Membership renewal notices are issued prior to the membership end date. Membership fees are non-refundable.

Failure to pay your membership fees will result in the cancellation of your membership status and access to ACEL’s member benefits.

Conferences and Symposiums

We would like to notify you of our current offers and services from time to time and a valid email address and mobile phone number would be the most efficient and environmentally friendly way of staying in touch.

Should your personal details change, please notify us immediately via phone 02 8396 0800 or email [email protected]

Events & Programs

Cancellation by ACEL

ACEL reserves the right to cancel an event/program due to a lack of registrations or other circumstance. If ACEL cancels an event/program, registrants will be offered a full refund. Should circumstances arise that result in an event/program being postponed, registrants will have the option to either receive a full refund or transfer registration to the same event/program at the new date.

Cancellation by Participants

In Person Events

Refunds will not be available for registrants who choose not to attend an event without notifying ACEL in writing.

Cancellations must be in writing, must be received by ACEL and must be made by the attendee or credit card holder. You can contact ACEL on 02 8396 0800 or email [email protected]

  • Cancellation received more than 30 business days before the event will receive a full refund.
  • Cancellation received between 15-30 business days before the scheduled event will qualify for a refund, less 10% administration charge.
  • Cancellation received 14 business days or less before the scheduled event will not be eligible for any refund.

ACEL will accept the transfer of an event booking to another individual, if notified in writing.


By registering to an ACEL Program, you are committed to the full length of the program. Participants can withdraw up to 14 business days before the commencement of the program with a refund, less 10% administration fee. After this point there will be no refunds for cancellations. You can contact ACEL on 02 8396 0800 or email [email protected]

Virtual Events

Refunds will not be available for registrants who choose not to attend ACEL’s virtual event without notifying ACEL in writing.

Cancellations must be in writing, must be received by ACEL and must be made by the attendee or credit card holder. You can contact ACEL on 02 8396 0800 or email [email protected].

  • Cancellation received more than 14 business days before the event will receive a full refund.
  • Cancellations received between 6-14 business days before the scheduled event will qualify for a refund, less 10% administration charge.
  • Cancellation received 5 business days or less before the scheduled event will not be eligible for any refund.

ACEL will accept the transfer of an event booking to another individual, if notified in writing.

ACEL will generally record all virtual events (with permission of the speaker). The recording will be made available and shared with registrants who are unable to attend on the day of the event for a period of up to 14 days.

Virtual events that are organised in partnership with an external party may not be recorded.

Payment Terms

Event registration payment must be received within 30 days from the invoice date.

Intellectual Property

Speakers may agree to share their content or recordings (where available) with registered participants. This content is not intended for wider distribution – sharing, broadcasting and/or copying of this content is not permitted. Please be respectful of these speakers’ intellectual property.


We understand the world has changed and there is always going to be uncertainty during a pandemic.

Your health and safety are paramount. ACEL events will be fully COVID-safe and compliant with the relevant health and safety protocols in place at the venue where it is conducted and as deemed by the state/territory government.

If you are unable to attend an in-person event due to a positive COVID test result, you can transfer your registration to another individual, or use the credit towards other ACEL products/services. Please contact ACEL on 02 8396 0800 or email [email protected]. ACEL retains the right to request for proof of COVID test result.

ACEL Event Disclaimer

At the time of promoting ACEL events speakers, topics, venues, times etc. are correct. In the event of unforeseen circumstances, ACEL reserve the right to alter or delete items from the program that will not affect the overall quality of the event.

ACEL Event Media Policy

By completing the registration form registrants agree to allow ACEL to use any photographs, video or sound captured from an ACEL event or as a result of the event for future ACEL publications and promotions.

Registrants who do not wish to have their images (in all forms including photos and video) used by ACEL must provide notice in writing at least seven business days out from the event. All written notices must include a clear photo of the unwilling party’s face to ensure identification is accurate. You can contact ACEL on 02 8296 0800 or email [email protected].

ACEL reserves the right to use any written or other content (in all forms including, but not limited to posts on social media, responses to event surveys and any email communication) captured from the event or as a result of the event for future ACEL publications and promotions. When necessary, ACEL may identify a written contribution by first name and/or state and/or country.

ACEL Corporate Logo

Corporate Logo Use Policy

Australian Council for Educational Leaders Limited (ACEL) shall document the conditions for use of logos, marks and slogans and shall appropriately manage the rights for usage and representation.

The purpose of this Policy is to ensure the Corporate Logo is presented as a consistent, enduring symbol of our organisation. It is important to preserve the integrity of the design and to ensure that the logo is consistently depicted in any environment. Symbols can be destroyed, or at least have their impact lessened by inconsistent communications.

Corporate Logo

The Corporate Logo may not appear in anything other than ACEL’s official communications, channels, products and services materials. The Corporate Logo is not available for use by members or any other party, in marketing communications as a sign of endorsement, support, sponsorship, etc. or in any other way, without the express written permission of ACEL.

The Corporate Logo is the correct logo to use on ACEL letterhead, websites, printed publications, lecterns, building exteriors, etc.

Approved variations on the Corporate Logo

It is recognised that there are legitimate reasons for providing an approved variation of the Corporate Logo to other parties in prescribed circumstances, in such circumstances the Chief Executive is authorised to adjudicate.

Third Party Applications Logos

ACEL frequently enters partnerships, sponsorships or co-branding arrangements with other organisations. External parties like government agencies, education companies, conference and event organisers, publishers, other peak bodies, etc. seek permission to publish an ACEL logo that expresses our involvement in the initiative through their promotional products and advertising.

ACEL’s Corporate Logo may not be used by any parties without express written permission of an authorised representative of ACEL.

Any time the ACEL logo is used, it is necessary to ensure that the correct logo is faithfully reproduced and the proper meaning conveyed, and it is also necessary for an authorised representative of ACEL to approve that final artwork before publication.

Permitted Corporate Logo Use Terms and Conditions

Where the express permission and approval of any ACEL Corporate Logo has been granted, the following terms and conditions apply:

ACEL reserves the right to grant or withdraw the right to use the ACEL logo at any time where the ACEL logo is used on a website, the website owner is required to provide a link back to the ACEL website prior to printing, a copy of proposed artwork containing an ACEL logo must be approved in writing by ACEL. ACEL will not accept responsibility for any costs associated with amendments required where unauthorised usage of the logo is identified. Upon advice of inappropriate use of logos or marks the Chief Executive determines the appropriate corrective measures. Using the logo for any purpose without prior consent may result in withdrawal of the use of the logo and recognised status and be subject to legal action.

ACEL Delivery, Refund & Exchange Policy

The Australian Council for Educational Leaders is committed to a high level of customer service. We are pleased to offer a satisfaction guarantee for all items purchased from us.


All products purchased via the online shop will be posted using Australia Post general mail or in case of electronic delivery, via email delivery.

All items will be dispatched to the customer within 3 - 4 weeks of ACEL receiving the online order. At times shipping of books may be delayed due to international customs regulations, stock shortage or periods of office closure (Christmas, Easter, other public holidays). If dispatch of your order is delayed you will be contacted by phone or email and advised of a new delivery timeframe.

Express delivery can be arranged at the additional expense of the customer. Please contact the ACEL book administrator on 02 8396 0800 or email [email protected]

Refunds & Exchanges

Any item found to be faulty or damaged are to be returned to ACEL for replacement, refund or exchange within 30 days (from the original date of dispatch).

ACEL is unable to refund postage costs for any returned purchases including replacements, refunds or exchanges unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect.

Please call our book administrator on 02 8396 0800 to discuss any component of our online store or our refunds and exchanges policy. Alternatively, please send an email to [email protected]

Sponsorship & Exhibition

Acceptance and Allocation

ACEL reserves the right to accept or reject any application for sponsorship at its absolute and unfettered discretion with the return of any deposit paid. Sponsorship and exhibition packages, which may be limited in number, will be generally allocated to those organisations who apply first. Allocation of sponsorship packages and booths regardless of the preference indicated, and alteration of the floor plan is at the discretion of the conference organising committee and conference organiser, whose decision will be final.

ACEL Bookshop reserves the right to sell books and publications at ACEL events and national conferences. Thus, no other exhibition booth is permitted to sell books at ACEL events and conferences unless it is part of a sponsorship arrangement with ACEL.

Application and Payment

Complete the Booking Form and return it to ACEL together with a minimum deposit of 50% of the total payment due. On receipt of the form, a confirmation letter will be sent with a tax invoice/receipt for the deposit amount. Final payment of the remaining amount (if applicable) is due one month prior to the event. A tax invoice will be sent to you. Some flexibility with this final payment will be available given varying financial year payment requirements. If your payment is not received by the due date or as negotiated, the sponsorship will become available to other interested organisations. As spaces are strictly limited, returning a Booking Form does not guarantee a place as a conference sponsor/exhibitor. You will be contacted to confirm your acceptance as a sponsor/exhibitor.

Cancellation Policy

In the case of your cancellation of sponsorship and/or exhibition booth, notification in writing should be sent to ACEL. If the cancellation is received up to 3 months before the event, an administration fee of 25% of the total price is retained. If the cancellation is received within 3 months, no refund is applicable.

Consequential Damage

ACEL will not be liable for any indirect or consequential damages arising out of a breach of this sponsor/exhibitor contract.

Public Liability Insurance

Exhibitors must provide a certificate of Public Liability insurance to a minimum of A$20 million to ACEL no later than 4 weeks prior to the conference date and ensure cover includes the conference dates.

Detailed Requirements and Due Dates

ACEL’s requirements regarding the artwork for logos and advertisements, specifications and delivery details for signage, arrangements for static display, delivery of satchel inserts or other arrangements will be sent to you in a confirmation letter prior to the event with relevant due dates. Logos will be requested in both a .jpg and .eps format (high resolution 300dpi). Should an alternative format be received, ACEL cannot be held responsible for the quality of the logos displayed in any of the promotional material. In the event that materials, information or artwork required by ACEL are not received by the designated due date, their use for their intended purpose cannot be guaranteed. The value of these entitlements will not be refunded if this is the case.

Exceptional Circumstances

ACEL reserves the right to change the venue and duration if exceptional circumstances demand. In the event of a change of venue and/or duration, the agreement to participate will remain in force as long as the sponsor is informed at least one month before the planned conference. Reasonable endeavours will be used to remedy the impact of exceptional circumstances.

Exhibitor Display Rules

ACEL shall determine the hours during which the exhibition shall be conducted and as to the hours of access for exhibitors including variations of such times as shall be necessary. The exhibition booth is to be fully manned and operational and will not commence removal or change any of the areas, until after the exhibition closes. No advertising material, such as banners are allowed outside the designated booth area. Excessive noise that inconveniences other exhibitors or the conference will not be allowed. ACEL will be the sole judge as to whether there is an annoyance.

No obstruction of any form in the aisles and walkways is permitted. While companies are encouraged to pursue novel methods of attracting people with their stand, practices disadvantaging other companies or detracting from the exhibition will be discouraged. The exhibitor will acknowledge that ACEL will not be responsible for any loss or damage to the exhibitor’s property and that all exhibitor material and equipment is the sole responsibility of the exhibitor.


ACEL accepts no responsibility for any act, accidents, omissions on the part of service providers, the accuracy or content of any written or oral statements by speakers in connection with this event that result in delay, damage to property or injury.

Sponsorship Opportunities

Please refer to the sponsorship opportunities on the Sponsorship prospectus. Any variations to the description of each package must be agreed upon in writing with ACEL.

Unavoidable Occurrences

In the event that the conference/exhibition is cancelled or delayed through no fault of ACEL or venue/s including but not limited to fire, flood, labour disputes, natural disasters, acts of God, civil disorders, riots, insurrections, work stoppages, slowdowns or disputes, or other similar events the sponsor/exhibitor shall not be entitled to any refund or claim for any loss of damage.


The sponsor/exhibitor and the servants, agents, contractors and invitees of the sponsor/exhibitor are also to observe the rules, regulations and procedures as prescribed by the venue/s.