FAQ
Account questions:
Do I need to create an account with ACEL?
To interact with the ACEL website, including downloading resources and purchasing products, you do need to create an online account. Creating an online account is free and available to members and non-members alike. You can create or access your account page from the links at the very top of the ACEL webpage.
You can register for events, place book orders, manage your personal details and access your e-publications and your invoices from your account page. If you are a member you can also use your account to access your publications and resources, as well as manage your membership.
Can I create an account for my organisation?
Organisations are unable to create accounts as accounts need to be associated with the individual who will be using our services. If you wish to link your account to your organisation you can search for your organisation in the ‘primary organisation’ field when creating your account details.
To avoid confusion please avoid creating accounts for positions or departments (eg accounts called ‘The Principal’ or ‘Library Technician’) as individual staff members are able to update their account details to reflect new positions or workplaces. This also allows us to view who has purchased memberships, placed orders or registered for events as needed.
I’m trying to create an account but it tells me my email is already registered?
It is possible that your workplace has used your work email as its main email contact or alternatively your email may be registered already from attending a previous ACEL event. Please contact ACEL at [email protected] with your contact details so that we may create your account for you.
I’m a new member but don’t have my account details:
We automatically email your account details once we have your account set up. If you haven’t received it please check your spam mail and then email us at [email protected].
Can I change the person associated with an account?
We don’t change ownership of accounts as the account history is needs to be associated with the correct person; however we are quite happy to assist you in setting up new accounts or linking new staff members to your organisation.
Event questions:
How do I register online for an event?
Firstly you do need to sign in or create an online account for the ACEL website – if you are already a member of ACEL or have used our services previously you will already have your details in our system, please contact us if you can’t remember what they are.
Please click on the Events tab on our home page to see a list of all our events (you can also hover your mouse over the tab to see a drop down list of our main events). Select your event; you should see an orange tab where you can register yourself and a blue tab where you can register a colleague under your account. You can register multiple people for the event under your account and the invoice will be sent to the email address registered with your account.
When you proceed to the checkout you can pay via credit card, or you can select the cheque/direct deposit tab to be sent an invoice. If you do not have a Purchase Order number available please write n/a as the PO number. To request a purchase order number please talk to your accounts department, please note that we are unable to add in a purchase order number after your registration has been made. You will automatically receive a confirmation email to the email address associated with the account and you will be emailed an invoice by the next business day.
If you’re having trouble registering for an event please check to ensure that you have logged into the ACEL website with your account. If you haven’t signed in you will only be able to see the link to download the registration form.
Is there another way to register for an event?
You can download the registration form, and associated event information, from the Professional Learning page on our website and you can fax or email this through to ACEL. Please note that we do need individual email addresses and names to register you for the event and we are unable to hold spaces. If you wish an invoice to be sent directly to your accounts department please supply their email address. If you wish your organisation’s name to be shown on the invoice please let us know, additionally if your organisation wishes to pay by credit card after being invoiced please contact us on 1800 680 559.
I haven’t received a confirmation and/or invoice.
We automatically email our confirmations and invoices to the email associated with the account once a person has been registered for an event. If you haven’t received an invoice please check your junk folder, if it hasn’t arrived please contact us at [email protected] for it to be resent.
Membership questions:
How can I renew my membership online?
Firstly you will need to sign in to your ACEL account. The sign in link can be found at the top of the page. If you do not know either your username or password please email [email protected]. You can then navigate to your account by clicking on the Hi, (Your first name). From here you should be able to see a red “Renew Now” button to the left of the page. Clicking this page will take you to a checkout page where you can enter payment details. After completing the checkout process you will receive an automatic Tax Invoice email.
My organisation is a member does that make me a member?
The benefits of Institutional Membership are only available to the individuals that your organisation nominates. Any individual from an organisation that has not been nominated will be listed as a non-member. You can enquire about Institutional Membership by emailing [email protected].