Cancellation by ACEL

ACEL reserves the right to cancel an event due to a lack of registrations or other circumstance. If ACEL cancels an event, registrants will be offered a full refund. Should circumstances arise that result in an event being postponed, registrants will have the option to either receive a full refund or transfer registration to the same event at the new date.

Registration Cancellation by an Attendee at an ACEL Event

For events where the registration fee is less than $100 including GST cancellations must be received by ACEL at least seven business days out from the scheduled event to qualify for a refund (less 10% administration charge). 
 
For events where the registration fee is $100 or more including GST cancellations must be received by ACEL at least 21 business days out from the scheduled event to qualify for a refund (less 10% administration charge).
Registrants cancelling their attendance closer to the event than the timelines indicated above will not be eligible for any refund. Refunds will not be available for registrants who choose not to attend an event. Cancellations must be in writing, must be received by the ACEL Business Manager and must be made by the attendee or credit card holder. ACEL will accept the transfer of an event booking to a colleague. In this case the personal nomination of another person to replace a non-attendee is satisfactory.

 

At the time of promoting ACEL events speakers, topics and times are correct however, in the event of unforeseen circumstances, ACEL reserve the right to alter or delete items from the program that will not affect the overall quality of the event. The meaning of overall quality will be deemed by the ACEL CEO.

 

ACCEPTANCE AND ALLOCATION

ACEL reserves the right to accept or reject any application for sponsorship at its absolute and unfettered discretion with the return of any deposit paid. Sponsorship and exhibition packages, which may be limited in number, will be generally allocated to those organisations who apply first. Allocation of sponsorship packages and booths regardless of the preference indicated, and alteration of the floor plan is at the discretion of the conference organising committee and conference organiser, whose decision will be final.

APPLICATION AND PAYMENT

Complete the Booking Form and return it to ACEL together with a deposit of 50% of the total payment due. On receipt of the form, a confirmation letter will be sent with a tax invoice/receipt for the deposit amount. Final payment of the remaining 50% is due by 1 September 2012. A tax invoice will be sent to you. Some flexibility with this final payment will be available given varying financial year payment requirements. If your payment is not received by the due date or as negotiated, the sponsorship will become available to other interested organisations. As spaces are strictly limited, returning a Booking Form does not guarantee a place as a conference sponsor. You will be contacted with a confirmation letter to confirm your acceptance as a sponsor.

CANCELLATION POLICY

In the case of your cancellation of sponsorship, notification in writing should be sent to the conference organiser. If the cancellation is received up to 3 months before the event, an administration fee of 25% of the total price is retained. If the cancellation is received within 3 months, no refund is applicable.

CONSEQUENTIAL DAMAGE

The conference organising committee and conference organiser will not be liable for any indirect or consequential damages arising out of a breach of this sponsor/ exhibitor contract.

DETAILED REQUIREMENTS AND DUE DATES

The conference organising committee’s and conference organiser’s requirements regarding the artwork for logos and advertisements, specifications and delivery details for signage, arrangements for static display, delivery of satchel inserts or other arrangements will be sent to you in a confirmation letter at a later date with relevant due dates. Logos will be requested in both a .jpg and .eps format, high resolution 300dpi. Should an alternative format be received, the conference organisers cannot be held responsible for the quality of the logos displayed in any of the promotional material. In the event that materials, information or artwork required by the conference organisers are not received by the designated due date, their use for their intended purpose cannot be guaranteed. The value of these entitlements will not be refunded if this is the case.

EXCEPTIONAL CIRCUMSTANCES

The conference organising committee and conference organiser reserves the right to change the venue and duration if exceptional circumstances demand. In the event of a change of venue and/or duration, the agreement to participate will remain in force as long as the sponsor is informed at least one month before the planned conference. Reasonable endeavours will be used to remedy the impact of exceptional circumstances.

EXHIBITOR DISPLAY RULES

The conference organising committee and conference organiser shall determine the hours during which the sponsor/ exhibitors shall be conducted and as to the hours of access for exhibitors including variations of such times as shall be necessary. The exhibition booth is to be fully manned and operational and will not commence removal or change any of the areas, until after the exhibition closes on Friday 5 October 2012 at a time to be advised. No advertising material, such as banners are allowed outside the designated booth area. Excessive noise that inconveniences other exhibitors or the conference will not be allowed. The conference organiser will be the sole judge as to whether there is an annoyance.

No obstruction of any form in the aisles and walkways is permitted. While companies are encouraged to pursue novel methods of attracting people with their stand, practices disadvantaging other companies or detracting from the exhibition will be discouraged. The exhibitor will acknowledge that the conference organising committee, conference organiser and Adelaide Conference Centre will not be responsible for any loss or damage to the exhibitor’s property and that all exhibitor material and equipment is the sole responsibility of the exhibitor.

RESPONSIBILITY

The conference organising committee, conference organiser and Brisbane Convention & Exhibition Centre accept no responsibility for any act, accidents, omissions on the part of service providers, the accuracy or content of any written or oral statements by speakers in connection with this event, delay, damage, personal injury or death.

SPONSORSHIP OPPORTUNITIES

Please refer to the sponsorship opportunities on page 3 of the Sponsorship Prospectus. Any variations to the description of each package must be agreed upon in writing with the conference organiser.

UNAVOIDABLE OCCURRENCES

In the event that the conference/exhibition is cancelled or delayed through no fault of the conference organising committee, the conference organiser, or venue including but not limited to fire, flood, labour disputes, natural disasters, acts of God, civil disorders, riots, insurrections, work stoppages, slow downs or disputes, or other similar events the sponsor/exhibitor shall not be entitled to any refund or claim for any loss of damage.

VENUE

The sponsor/exhibitor and the servants, agents, contractors and invitees of the sponsor/exhibitor are also to observe the rules, regulations and procedures as prescribed by the Brisbane Convention  & Exhibition Centre..

By completing the registration form registrants agree to allow ACEL to use any photographs, video or sound captured from an ACEL event or as a result of the event for future ACEL publications and promotions up to twenty five years from the date of the event.

Registrants who do not wish to have their images (in all forms including photos and video) used by ACEL must provide the event manager with notice in writing at least seven business days out from an event. All written notices must include a clear photo of the unwilling party’s face to ensure identification is accurate.

ACEL reserves the right to use any writing content (in all forms including social media commentary) captured from the event or as a result of the event for future ACEL publications and promotions. Writing is identified as any graphic which expresses meaning that can be easily understood by the general public and includes contributions to group activities, event surveys and email communication. When necessary ACEL may identify a written contribution by first name and/or state and/or country.

 

In registering for any ACEL event all relevant registration details may be incorporated into a communication list for the benefit of ACEL.  This may be used as a promotion mechanism for future ACEL resources and services including upcoming events and publications up to twenty five years from the date of the event.

In registering for the ACEL Annual Conference (only) relevant details may be incorporated into a delegate list for the benefit of all delegates (name and organisation only), and may be made available to conference sponsors (name and organisation and email only). Registrants will have the option to accept or decline this policy option on the Annual Conference Registration Form. Once made available to sponsors ACEL takes no responsibility for the use of the information or the timeframe the information remains active.

 

Australian Council for Educational Leaders Limited (ACEL) is the owner of:
 • www.acel.org.au
 • www.acelleadership.org.au

ACEL is strongly committed to protecting the privacy of its customers and visitors. This privacy policy describes what information ACEL will collect from visitors and how we will use that information once it’s collected.

What websites does this policy apply to?

This privacy policy applies to ACEL’s company website www.acel.org.au and ACEL’s leadership academy website www.acelleadership.org.au. It does not apply to any other websites, including those that have hypertext links to the ACEL website or third party websites that ACEL links to.  This policy does not apply to the practices of any third party, affiliate or business partner that ACEL does not own or control, or those organizations or groups who associate themselves with ACEL.

Collection of non-personal data

If you browse ACEL’s website and you are not an ACEL customer, you do so anonymously. We do not collect your e-mail address or other personal information. We do log your IP address (the Internet address of your computer) to tell us which parts of our website you visit and how long you spend there.  We do not link your IP address to anything personally identifiable; however, we do track the country you are accessing the Internet from, the date and time you visited and the type of computer, operating system and Web browser you are using.  Your browser supplies us with this information.  We use this information from our server logs to learn more about our visitors as a group, not about you as an individual.  The information helps us identify overall usage patterns and trends on the site.

Collection of your personal information

Our website contains various forms where you can request information, subscribe to products and services and become a member of ACEL. When you apply online we obtain personal information you provide to us via these means.  We may use this information to provide you with information about the products and services offered by ACEL, its affiliates or business partners. ACEL will not sell or share your name, address, e-mail address or other personal information with any other organization.

Protecting your personal information

We store information in different ways, including paper and electronic form. The security of your personal information is important to us and we take commercially reasonable steps to protect it from misuse, loss and unauthorised access, modification or disclosure. Some of the ways we do this are:
 • Confidentiality agreements with our employees
 • Document storage security policies
 • Restrict unauthorized access to personal information.

Removing or updating personal information

If you believe your personal information is not accurate, or if you would like us to delete personal information possessed by ACEL, please contact us at membership@acel.org.au

Disclosure of your personal information

ACEL may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) satisfy a legal order or comply with legal process; (b) defend the rights of ACEL or its affiliates or business partners; or (c) protect the personal safety of ACEL employees, agents, affiliates, business partners, customers or website users.

Credit card information

When you purchase products or services online through our website, we do not collect, access or store your credit card information. All financial information, including credit card information, is sent directly to the third party that processes credit card transactions on ACEL’s behalf.

Security

This website has reasonable technical and organizational security measures in place to protect the loss, misuse or alteration of information under our control. We cannot guarantee that unauthorized third parties will never be able to defeat those security measures. Although we cannot guarantee that our systems are 100% secure 100% of the time, we periodically update and test our technology in order to improve the protection of customer information. We use a secure server to transmit sensitive data to and from our site. All data (including your credit card information) transmitted through our secure web server is encrypted so no one else can read it.

Governing law and jurisdiction

This Policy, and ACEL’s collection and use of customer information, shall be governed and interpreted in accordance with the laws of Australia and the state of New South Wales. Any disputes arising out of this Policy shall be adjudicated in a court of competent jurisdiction in the state of New South Wales.

Governing language

Any translation of this Policy is done for local requirements and in the event of a dispute between the English and any non-English versions, the English version of this Privacy Policy shall govern.

ACEL privacy policy changes

ACEL reserves the right to change its privacy policy at any time without prior notice. Any changes to the privacy policy will be posted on this page and will be effective immediately upon posting. 

 

Australian Council for Educational Leaders Limited (ACEL) shall document the conditions for use of logos, marks and slogans and shall appropriately manage the rights for usage and representation.

The purpose of this Policy is to ensure the Corporate Logo is presented as a consistent, enduring symbol of our organisation. It is important to preserve the integrity of the design and to ensure  that the logo is consistently depicted in any environment.  Symbols can be destroyed, or at least have their impact lessened by inconsistent communications. 

 

Corporate Logo

The Corporate Logo may not appear in anything other than ACEL’s official communications, channels, products and services materials. The Corporate Logo is not available for use by members or any other party.  The Corporate Logo may not appear on another party’s marketing communications as a sign of endorsement,  support, sponsorship, etc.  

The Corporate Logo is the correct logo to use on ACEL letterhead, websites, printed publications, websites, lecterns, building exteriors, etc. 

Approved Variations on the Corporate Logo
It is recognised that there are legitimate reasons for providing an approved variation of the Corporate Logo to other parties in prescribed circumstances, in such circumstances the Chief Executive and/or the eStrategy Manager with the Chief Executive’s permission is authorised to adjudicate.

 

Members’ Logos

If a member were to display the Corporate Logo on his/her stationery it might be implied that the member has the endorsement of ACEL and is entitled to represent it.  Therefore, there is a need to ensure that members do not use the Corporate Logo.

However, for corporate promotional reasons, it is desirable that members display evidence of their membership of ACEL. Members may download a member logo from the Members Only section when logged in at acel.org.au. Staff may also supply the appropriate logo to a member (contact eStrategy at the National Office). 

 

Third Party Applications Logos

ACEL frequently enters partnership, sponsorship or co-branding arrangements with other organisations. External parties like government agencies, education companies, conference and event organisers, publishers, other peak bodies, etc. seek permission to publish an ACEL logo that expresses our involvement in the initiative through their promotional products and advertising.  Properly managed, there are benefits for all parties. 

ACEL’s Corporate Logo may not be used by other parties.

Other logos may be developed with the approval of the Chief Executive, for example, a Professional Learning Program partner, etc.

When another party sponsors or partners an ACEL initiative and its logo is included in an ACEL  communication product, the other party’s logo should not overshadow our Corporate Logo or conflict with the design values of the communication product.  The other party’s logo should be no larger than the ACEL Corporate Logo. It is a common practice among commercial organisations to limit the size of the other party’s logo to say, 80% of the key organisation’s corporate logo.

To ensure that the correct logo is faithfully reproduced and the proper meaning conveyed, it is necessary for the consenting chair or director to approve that final artwork before publication.

 

Permitted Corporate Logo Use Terms and Conditions

Where the express permission and approval of any ACEL Corporate Logo has been granted, the following terms and conditions apply:

• ACEL reserves the right to grant or withdraw the right to use the ACEL logo at any time
   
• Where the ACEL logo is used on a website, the website owner is required to provide a link back to the ACEL website
   
• Prior to printing, a copy of proposed artwork containing an ACEL logo must be approved in writing by ACEL
   
• ACEL will not accept responsibility for any costs associated with amendments required where unauthorised usage of the logo is identified
   
• Upon advice of inappropriate use of logos or marks the Chief Executive determines the appropriate corrective measures
   
• Using the logo for any purpose without prior consent may result in withdrawal of the use of the logo and recognised status and be subject to legal action

  

The Australian Council for Educational Leaders is committed to a high level of customer service.  We are pleased to offer a satisfaction guarantee for all items purchased from us.

Delivery

All products purchased via the online shop will be posted using Australia Post general mail or in case of electronic delivery, via email delivery.

All items will be dispatched to the customer within 3-10 days of ACEL receiving the online order. At times shipping of books may be delayed due to international customs regulations, stock shortage or periods of office closure (Christmas, Easter, other public holidays). If dispatch of your order is delayed you will be contacted by phone or email and advised of a new delivery timeframe.

Express delivery can be arranged at the additional expense of the customer.  Please contact the ACEL book administrator.

Refunds & Exchanges

Providing goods are returned in their original condition and packaging, with labels intact, we offer a 30 day refund or exchange policy (from the original date of dispatch).

Any item found to be faulty or damaged are to be returned to ACEL for replacement, refund or exchange within 30 days (from the original date of dispatch).

ACEL is unable to refund postage costs for any returned purchases including replacements, refunds or exchanges unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect.

Please call our book administrator on freecall 1800 680 559 or 02 4732 1211 to discuss any component of our online store or our refunds and exchanges policy. Alternatively, please send an email to books@acel.org.au