Confrontation Management

Confrontation Management: Improve Performance and Maintain Relationships

Sam Miller

The ability to successfully confront an employee AND maintain a quality relationship is a skill impediment for many school leaders. Confrontation Management is a practical framework to help any leader plan and facilitate a confrontational conversation. The reader will learn how to :

Appropriately beginning a confrontational conversation

How to invite employees into a conversation and avoid a “top-down” meeting

Common tactics used by employees to torpedo a meeting

Successfully pivoting a conversation from issues or concerns to solutions

Ending a conversation with a plan and on a positive note

Confrontation Management is the ultimate guide to making sure that confrontation is facilitated effectively and the school leader’s relationship with staff continues to result in a positive school culture.

90 Pages | Pbk
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